Terms and conditions

This legal notice regulates de use of the web site www.whalewise-ecotours.com property of  Whale Wise Evo Tours & Research, (referred as WWET in this document) and registered at the Registro Mercantil of Santa Cruz de Tenerife.

In compliance  of the  Spanish law (Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico) WWET, www.whalewise-ecotours.com provides to users and pertinent entities, the following information

pone a disposición de los usuarios y los órganos competentes la siguiente información:

COMPANY: Whale Wise Eco Tours & Research S.L.U.

ADDRESS: Calle el Camello número 9, Portal C, Tercero Izquda.
CIF: B76775436

EMAIL: info@whalewise-ecotours.com

TELÉFONO: 627 69 70 70
All rights reserved.

 

Purpose and acceptance

Browsing the web page www.whalewise-ecotours.com, property of WWET involves the users to accept all the dispositions included in this legal notice, which can be modified. Furthermore, the users recognize and accept the access and the use of the web site, and all its contents, under their own responsibility.

The user shall agree to make a correct and licit use of the web site and its contents, in accordance with the applicable law, the present legal notice, the good will, the good manners commonly accepted by the public order, and the traffic law. Meaning that the user will have to respond  in front of WWET and in front of third parties, for the damages and harm caused as consequence of breaching the obligations described.

Reservations:

The reservations made through this web site, and through other channels of booking, are subjected to the acceptance of this terms and conditions. If the user does not agree with the clauses, it is requested to stop de reservation process. If the reservation is complete, the user accepts to have read and accepted the conditions of use. If there is any part that the user does not understand, or if there is any question, please email us or call us.

Ir order of proceed and guaranty your reservation, it is requested to PAY to total amount of the reservation.

Cancellation policy

In accordance with the law (Ley 7/1995, de 6 de abril, de Ordenación del Turismo de Canarias) WWET provides the following information to users and pertinent entities:

CANCELLATIONS

Reservations can be modified or cancelled with an anticipation greater tan 48 hours before the departure time of the tour booked, except for those tours with non refundable policy (which will be announced prior to the payment of the reservation)

In the case of reservations of Private, Special, or Thematic Tours, and all tours that involve the booking of the entire vessel, the modifications and cancellations can be made within a period of time greater than 10 days prior than the serviced booked.

WWET will NOT REFUND the payments for the reservations cancelled in a period of time inferior than the stated above for the different tours.

IN cases of NOT SHOWING UP at the vessel, or the pick up location, at the time indicated in the reservation confirmation, WWET will NOT REFUND the payment..The vessel is limited to 10 passengers, under no circumstance WWET will admit further passengers.

CHANGES OF CONDITIONS:

WWET has the right to modify or to cancel tours, without previous notice, under the following circumstances:

  • Adverse weather conditions
  • Not covering the minimum of 6 passenger per trip (except for private tours)
  • Exceeding the maximum occupancy of 10 passengers.
  • Any other circumstance beyond our control.

Under all these circumstances WWET will refund the 100% of the reservations.

WWET also has the right to modify this terms and conditions without notice and at any time. The use of this web will also be subjected to the general conditions in law at the time of use.

 GUARANTEE OF SIGHTING CETACEANS:

WWET guarantees to watch at least one species of cetaceans during the following tours:

  • Tour: ¨Be Whale Wise¨ 3 hours of duration.
  • Tour: ¨Whalefulness¨ 3 hours of duration.
  • Tour: ¨Embrace Nature¨ 2 hours of duration.
  • Some Special and Thematic tours, that the guarantee will clearly appear on the publicity o commercial means.

In  case that NO CETACEANS are encountered during the tours mentioned above, WWET offers to repeat the same tour for FREE, at the clients choosing of date, subjected to spaces available.

WWET DOES NOT GUARANTEE to see cetaceans in the tours not mentioned above.

CONDITIONS ON BOARD OUR VESSEL:

All our passengers are covered with a  full accident and liability insurance.

The captain on board is the authority figure, having the right and the obligation to modify the conditions and actions as required. All passengers must follow his/her orders at all times.

WWET is not responsible for any damaged or lost personal items on board.

On board our vessel, it is forbidden any unsafe, violent or abusive behaviour. In such cases, legal actions will be taken as required.

Conditions of access and use of the website

WWET may establish limitations and / or additional conditions for the use and / or access to the Website and / or content, which must be observed by users in any case.

The user acknowledges and accepts that it is WWET who holds the rights that fall on the contents and / or any other elements inserted in the website (including without limitation, trademarks, logos, trade names, texts, images, graphics, designs, bases of data, software, flowcharts, presentation), consequently, belong to Whale Wise Eco Tours & Research SLU and / or third parties that authorize WWET to use it on its website. In no case does access to the website imply any type of waiver, transfer, license or total or partial cession of said rights, unless expressly stated otherwise. These Terms of Use of the Website do not grant users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Website and / or its contents other than those expressly provided herein. Any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for this purpose by WWET or the third party owner of the affected rights. For any other use than those expressly permitted, it will be necessary to obtain the prior written consent of the owner of the rights in question.

WWET does not guarantee the availability and continuity of the operation of the Website or of those other websites with which a Link has been established. Also, WWET will not be in any case responsible for any damages that may arise from the lack of availability or accessibility to the website, for the interruption in the operation of the website or computer failures, telephone breakdowns, disconnections, delays or blockages caused for deficiencies or overloads in telephone lines, in the Internet system or in other electronic systems produced in the course of its operation.

The website and its services are free and open access, however, WWET conditions the use of some of the services to the previous completion of the corresponding form. The user guarantees the authenticity and updating of all data communicated to WWET and will be solely responsible for any false or inaccurate statements made.

The user expressly agrees to make appropriate use of the content and services offered and not to use them to:

Disseminate criminal, violent, pornographic, racist, xenophobic, offensive, apology of terrorism content or, in general, contrary to law or public order. Introduce into the network computer viruses or perform actions that may alter, spoil, interrupt or generate errors or damage to electronic documents, data or physical and logical systems of WWET or third parties; as well as hinder the access of other Users to the Website and its services through the massive consumption of computer resources through which WWET provides its services. Try to access the email accounts of other users or restricted areas of WWET or third-party computer systems and, if necessary, extract information. Infringe the rights of intellectual or industrial property, as well as violate the confidentiality of the information of WWET or of third parties. Impersonate the identity of another User, public administrations or a third party. Reproduce, copy, distribute, make available or otherwise publicly communicate, transform or modify the Contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted. Collect data for advertising purposes and send advertising of any kind and communications for sale or other commercial purposes without your prior request or consent. Protection of Data and Services.


In compliance with the provisions of the Organic Law on Protection of Personal Data, LOPD, 15/1999 of December 13 and its implementing regulations, WWET expressly, accurately and unequivocally informs that personal data, that the user provides us with their consent, will be incorporated and treated in a file responsible for WWET, duly registered in the RGPD, for the correct development of the same.

In the same way and in order to offer a better service, the user is informed that they can send information about WWET, its Associates, the Cabildo de Tenerife and / or collaborators. WWET assures you that the information provided will be treated in accordance with the LOPD (security, confidentiality, etc.).

The company in charge of the file is WWET CIF: B76775436, or in any other address that, if necessary, substitutes it and registers with the Spanish Agency for Data Protection, where the user can go to exercise his rights of access, rectification, cancellation or opposition.

The user, declares, to have been informed in accordance with the Data Protection Act, that the information provided contains truthful, complete information and that it will keep updated – not being the responsibility of WWET the status of said data -, necessary for the realization of the service.

WWET may use “cookies” during the provision of services on the website. Cookies are physical files of personal information housed in the user’s own terminal. The user has the possibility to configure his browser program so that the creation of cookie files is prevented or warned of it.

If you choose to leave our website through links to websites not belonging to our entity, WWET will not be responsible for the privacy policies of such websites or the cookies they may store on the user’s computer.

Our policy regarding email focuses on sending only communications that the user has consented to receive. If you prefer not to receive these messages by email, we will offer you the possibility to exercise your right to cancel and renounce the receipt of these messages, in accordance with the provisions of Art. 22 of Law 34/2002 of Services for the Information Society and Electronic Commerce (LSSICE).

Procedure in case of carrying out activities of an illegal nature

In the event that any user or third party considers that there are facts or circumstances that reveal the illicit nature of the use of any content and / or the performance of any activity on the Web pages included or accessible through the Website, send a notification to WWET, duly identifying itself, specifying the alleged infractions and declaring expressly and under its responsibility that the information provided in the notification is accurate.

Notifications, communications and claims

All notifications, communications and claims between users and WWET will be considered effective, for all purposes, when they are made through postal mail, email or telephone communication. Users should go to WWET.

WWET makes photo reports and videos of the tours for advertising and commercial purposes. If any customer is identified and wishes to request the withdrawal of a certain photograph, and wishes their removal, you must contact us with indications of the image (s), and we will proceed to remove them.

Contact telephone number 627 69 70 70

Email to the following address: admin@wwet.es

Address: Calle el camello 9, portal C 3 izqda, 38005, Santa Cruz de  Tenerife